What is your return policy?
All Returns must be approved and issued an RMA number in order to be returned. Depending on the issue, we offer Full and Partial refunds for Approved Returns.
RETURNS- PARTIAL REFUNDS
All APPROVED returns are subject to a 20% restocking fee and must be returned within 20 days of delivery.
Buyer is responsible postage and shipping charges back to its original place of origin even if the item has been processed by our International location.
In order to receive credit all items must be unused and in resalable condition and must meet the following guidelines to be returned..
1.Merchandise taken out of its original packaging which cannot be sold again by the seller - can not be returned.
2. Merchandise should be returned in the exact same packaging as in which they were received, including accessories, parts and pieces, and manuals.
3. Merchandise which show signs of being used or damaged will not be accepted as a return.
4. Merchandise that have been washed, worn, damaged or had tags removed from, cannot be returned.
We DO NOT ACCEPT RETURNS for any of the following items, for ALL SALES ARE FINAL for Party Supplies, Food or Candy items, Clearance or Sale items, Opened DVDS, Opened Video Games, Opened Board Games, Books, Soiled or Worn Clothing Items, Customized Costumes, Mascot Costumes, Opened or Used Bedding, Opened Packages and all damaged merchandise caused by the buyer.
***However, if your order does not fall as being an Approved Return item-please email Customer Service within 3 days with your concern BEFORE leaving any Negative/Unsatisfactory feedback. There may be an option available- please contact us and We can see what we can do for you.
Full Refunds will be processed for orders that can be proven as never being received. Upon successful investigation of non receipt of goods by carrier- an refund will be submitted for processing.
Full refunds are also processed for orders Damaged in Transit or Orders where you received the wrong item. WE MUST BE NOTIFIED WITHIN 5 DAYS OF RECEIPT OF YOUR ORDER IF PRODUCT WAS RECEIVED DAMAGED OR IF YOU RECEIVED THE WRONG ITEM.
All merchandise MUST be returned within 20 days in its original sell-able condition and in the original packaging with all accessories to receive a full refund, partial refund, less shipping costs. A 15% to 100% re-stocking fee will be assessed for failure to return all accessories, returning an item not in its original packaging and sell-able condition or for any item returned damaged when not claimed as being received damaged when received.
Items without RMA's and that are returned -No credit will be given and the items will be destroyed.
Refunds will only be made to the credit card used for the original purchase.
Any packages received without an RMA code WILL NOT be eligible for credit.
How do I return an item?
Please contact customer service to receive your Return Merchandise Authorization (RMA) number and shipping instructions.
If an RMA is issued, it is the buyers responsibility to provide the return tracking number to :firstname.lastname@example.org within 5 Days, failure to do so- the RMA will expire and be closed as NULL / VOID. Return will no longer be accepted after the 5 day allowance. If a return still comes, it will be rejected and sent back to the buyer.
Refunds are usually processed within 72 hours once received in acceptable condition and with proper RMA indentification
But can take up to 7 business days to appear on your bank card statement.
-However, if your order does not fall as being an Approved Return item-please email Customer Service within 3 days with your concern BEFORE leaving any Negative/Unsatisfactory feedback. We can see what we can do for you.